Return Policy

At Azura Orbit, we carefully prepare every piece of luxury wall art with the goal of delivering exceptional quality and a beautiful experience.

If your order arrives damaged, defective, incorrect, or has an issue that qualifies for a return, we are here to help.

When Can You Request a Return?

You may contact us regarding a return if:

Your artwork arrives damaged
You receive the wrong product
Your product has a manufacturing or quality issue
Your order does not match what you purchased
Another issue qualifies under our return guidelines

How to Request a Return

Please contact our customer support team with your order details as soon as possible.

To help us understand the issue, we may ask you to provide:

Order number
Name used for the order
Description of the problem
Clear photographs of the product
Photographs of the packaging when the item has arrived damaged

Our team will review your request and provide the appropriate instructions.

Items Must Be Returned in Suitable Condition

Where a return is approved, the product should be returned in its original condition and packaging whenever possible.

Products that have been intentionally damaged, modified, misused, or altered after delivery may not qualify for a return.

Damaged Artwork

If your wall art arrives damaged, please contact us promptly and keep the original packaging until the issue has been reviewed.

Photographs of the artwork and packaging can help us investigate the matter and work with our delivery partners when necessary.

Incorrect Items

If you receive an item different from what you ordered, please contact us with your order number and photographs of the product received.

We will review the order and assist you with the appropriate solution.

Return Approval

Please contact us before sending any product back. Unauthorized returns may result in delays or may not be accepted.

Each return request is reviewed according to the circumstances of the order.

Our Commitment

We want every Azura Orbit customer to feel confident when purchasing from us. Our team will make reasonable efforts to handle return requests professionally and provide a fair solution.

Contact Us

Email: example@azuraorbit.com
Mobile: +1 000 000 0000
Address: 123 Luxury Avenue, New York, NY 10001, USA